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MyDrive Docs

FAQ & troubleshooting

General

Is MyDrive really free?

Yes. MyDrive is licensed under AGPLv3 and free to self-host. There’s no vendor fee — what you charge your own users, if anything, is entirely up to you.

Can I run MyDrive without any payment method enabled?

Yes. Leave MYDRIVE_PAYMENTS_ENABLED empty and assign fixed quotas per user or plan — this is the common setup for internal company drives.

Does MyDrive have mobile apps?

Not yet as a native app; the web interface is responsive and works well on mobile browsers. Track native app progress on the changelog and roadmap.

Installation issues

The container exits immediately after docker compose up

Check the logs first:

Terminal window
docker compose logs mydrive

The most common cause is a missing required variable (MYDRIVE_DOMAIN, MYDRIVE_DATABASE_URL, or MYDRIVE_SECRET_KEY) or the database not being ready yet — add a depends_on with a health check, or restart the mydrive service after db is up.

I can’t reach MyDrive over HTTPS

Confirm your reverse proxy is actually running and pointed at the right port, and that DNS for your domain resolves to the server. Certificate issuance (Let’s Encrypt) requires port 80 and 443 to be reachable from the internet.

Storage and quotas

A user’s files stayed after I lowered their quota below their usage

MyDrive never deletes files automatically. The user will be blocked from new uploads until they free up space or you raise the quota again.

Deleted files still count against quota

By design, until the trash retention period (MYDRIVE_TRASH_RETENTION_DAYS) expires or the user empties trash manually. This gives a safety window for accidental deletions.

Payments

A Stripe payment succeeded but the user’s plan didn’t upgrade

Check Admin → Billing → Webhooks for delivery failures. This usually means MYDRIVE_STRIPE_WEBHOOK_SECRET doesn’t match the endpoint configured in your Stripe dashboard, or the webhook URL isn’t reachable from the internet.

Can I combine multiple payment methods for the same user base?

Yes — enable as many providers as you like in MYDRIVE_PAYMENTS_ENABLED; users choose which one to pay with at checkout.

Getting more help

If this page doesn’t cover your issue, search or open a discussion on GitHub, or ask in the community Discord linked in the footer.